Refund and Return Policy

Return and Exchange Policy

Due to the nature of the products, we do not accept returns, exchanges, or cancellations after an order is confirmed for customer convenience. Please review the color, compatible materials, specifications, and other details on the product page before ordering.

Defects, Incorrect Items, and Shipping Damage

If an item is initially defective, differs from what you ordered, or was damaged in transit, contact us within seven days of delivery. After reviewing the details, we will provide an exchange or refund. We will cover return shipping in these cases.

Cases We Cannot Accept

• More than eight days have passed since delivery
• The item was returned without contacting us in advance
• The product, accessories, box, manual, or other items were lost or damaged due to the customer's responsibility
• The issue was caused by improper use, modification, dropping, water damage, or similar customer actions
• The reason is customer convenience, such as a different impression of the color or appearance, or failure to check compatible materials

Opened or used products cannot be returned or exchanged unless they are initially defective, incorrectly shipped, or damaged in transit.

Information Required When Contacting Us

Please provide your order number, name, the relevant product, photos or video showing its condition, and a description of the issue. We may request additional information for verification.

Refunds

After inspecting the returned item and confirming eligibility, we will issue the refund by bank transfer to an account in the purchaser's name. We will provide instructions for confirming the refund account and the refund schedule after accepting the request.

Return Address

We will provide the return address after accepting the request. Do not send the item to the manufacturer or to us before receiving instructions.

Contact

Email: support@2ndstate.net